Bupa Latinoamérica
Latin America
Welcome to your plan
What you should know
Your policy documents
Usual proceduresWhat to do when you need medical treatment?
Bupa Global offers our Medical Service team, who will help you simplify any procedure.
When you contact us, our team will explain your benefits and confirm that your treatment is covered by your Bupa Corporate Care insurance policy. If you need it, we can also help you with information about hospitals, clinics and specialists.
This allows us to contact your hospital or clinic to make sure they have all they require, including treatment preauthorization. When possible, we will pay them directly including medical fees, as well as all the medical treatment expenses.
It is that Simple! You can focus on your recovery while we take care of all the rest.
For more information please consult your *Welcome Guide.
**Please verify the Welcome Guide corresponds to the country and the type of product contracted by your employer.
How to submit a claim?
Bupa Global provides you with a fast and easy process to submit your claims, whether you choose direct pay or prefer a reimbursement.
The benefit of prior notification of a medical treatment is that we can insure direct pay to the medical providers, so that you avoid all the administrative process.
If you need a reimbursement, it is really simple. Just follow these steps:
Complete the reimbursement application.
A. Download here the *reimbursement application.
B. Another option is to contact us through the number corresponding to your country, and we will promptly send you the form you need.
Trinidad y TobagoEnclose all the documents related to the medical treatment, like original invoices, payment vouchers, as well as a description of the services, including:
- Medicine – Current medical recipe (prescribed within 6 months of medicine purchase).
- Medical exams – Assessment of test.
- Hospitalizations – Detailed medical assessments. In case of surgery, include surgical evaluation or operation report.
- Therapies and nurse service at home – The service must be preauthorized and coordinated by our medical team.
Send a reimbursement application form and supporting documents (no later than 6 months after the service or treatment) to the human resources representative in your company or directly to our offices in Miami.
17901 Old Cutler Road. Suite 400
Palmetto Bay, FL 33157
*Because some benefits need prior authorization, please make sure you have read the Table of Benefits of your General Conditions, which is included in your policy documents.
When in doubt, please contact a human resources representative in your company or directly to Bupa Global, at:
Of course! In Bupa Global we have the service of Expert Opinion (which is available for all our insureds who have received a medical diagnostic of a serious, chronic or complex illness.
The Expert Opinion service offers you up to three renowned medical specialists, so that each one will review your case and give you an opinion about the best treatment for a specific condition.
You only need to follow the following steps:
Bupa Global will assign a medical specialist for your case.
Analysis and review from our clinical committee.
A detail report of your case will be developed.
Remember we have a personalized service of medical assistance, available 24/7, all year round.
If you need a second medical opinion, Can Bupa Global help?
What to do when you need to add or eliminate a dependent in your policy?
If you need to make any changes to your policy, like contact information, name change, date of birth and change of address, please make sure the plan purchased by your company extends this benefit to your dependents. If it does, please submit an application to the human resources representative in your company. In case you may need help, please contact us through the following numbers:
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